00. Insights disclosure consent - general

Checklist ref

1CO4.00.11

Area
1CO4. Insights Disclosure Consent
Wireframe ref

11

Type
CX Standard
Requirement level
MUST
Participant
Data Recipient
Statement

Data recipients MUST use plain and concise language to describe what an insight would reveal or describe. Where possible and practical, the actual insight SHOULD be displayed to the consumer prior to the insight being disclosed. Where it is not possible to display the actual insight, accredited data recipients SHOULD include an example of the insight that demonstrates what the insight may reveal or describe. Accredited data recipients SHOULD make clear that any such examples are hypothetical.

Version introduced
1.16.1
Date introduced

7 April 2022

Date modified

Status
Active