Checklist ref
4CM1.00.37
Area
4CM1. DR Dashboard
Wireframe ref
37
Type
CX Guideline
Requirement level
MAY
Participant
Data Recipient
Statement
Data recipients are encouraged to surface information on dispute resolution and making a complaint. This may include: • a link to the complaints section of the ADR’s CDR policy; and/or • a summary of the complaint handling process.
Reference
CX Research: 2020 Phase 3, Round 4 and 5 report
Example
Consent Management (Data recipient): Collection and use consents
Version introduced
1.16.0
Date introduced
14 March 2022
Status
Active