Updated @February 22, 2024
This section shows examples of the Redirect with One Time Password flow, where the consumer inputs an identifier and a One Time Password (OTP) to authenticate with their data holder.
Overview
The Redirect with One Time Password authentication flow can be presented as two steps:
- User identifier
- One Time Password
At this step, the consumer will be able to enter their user identifier for verification with the data holder.
At this step, the consumer will be able to enter a One Time Password to authenticate and securely connect to the data holder.
Wireframes and guidelines
The following wireframes also include guidance for ‘offline customers’, who are eligible energy consumers without online access to their energy account(s). For more information please refer to the Offline Customer Guidance on our CDR Support Portal.
Download open source asset
Open sources design assets are created in Figma for the purposes of assisting implementation. This Figma file contains annotated wireframes and working prototypes for Redirect with One Time Password.
Item | File | Date released | Version introduced |
---|---|---|---|
February 22, 2024 | 1.29.0 |
For past versions, refer to Change log.
References
These CX Guidelines were informed by consultations and research conducted in 2019 to 2023, including the following:
- Consultations
- DSB 2020, Decision Proposal 127 - CX Guidelines for Enhanced Error Handling and CX Workshop: Error handling
- DSB 2023, Noting Paper 296 - Offline Customer Authentication
- CX research
- Tobias 2019, Phase 2, Stream 3 report
- Other
Quick links to CX Guidelines:
→ cx@consumerdatastandards.gov.au → cx.cds.gov.au | cds.gov.au