This section shows examples of the Redirect with One Time Password flow, where the consumer inputs an identifier and a One Time Password (OTP) to authenticate with their data holder.

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On this page

Overview

A high level example of Redirect with One Time Password authentication flow, including User Identifier and One Time Password.

The Redirect with One Time Password authentication flow can be presented as two steps:

User identifier

At this step, the consumer will be able to enter their user identifier for verification with the data holder.

One Time Password

At this step, the consumer will be able to enter a One Time Password to authenticate and securely connect to the data holder.

Wireframes and guidelines

Note: The wireframes shown are examples of how to implement key rules, standards, and guidelines. Use the on-screen functions to adjust zoom level or expand the wireframes to be viewed at full screen.

The following wireframes also include guidance for ‘offline customers’, who are eligible energy consumers without online access to their energy account(s). For more information please refer to the Offline Customer Guidance on our CDR Support Portal.

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See key requirements and guidelines

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See prototype

Download open source asset

Open sources design assets are created in Figma for the purposes of assisting implementation. This Figma file contains annotated wireframes and working prototypes for Redirect with One Time Password.

Download design asset

Item	File	Date released	Version introduced
2AU. Redirect with One Time Password v1.29.0.2024.02.22	2AU. Redirect with One Time Password v1.29.0.2024.02.22.fig	February 22, 2024	1.29.0

For past versions, refer to Change log.

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About open source assets

About this page

References

The artefacts on this page were informed by the following sources.

Title	Author	Year	URL	Type
Decision Proposal 127: CX Guidelines for Enhanced Error Handling	DSB	2020	github.com	Consultations
CX Workshop: Error handling	DSB	2020	miro.com	Consultations
Noting Paper 296: Offline Customer Authentication	DSB	2023	github.com	Consultations
Phase 2, Stream 3 Research Report	Tobias	2019	consumerdatastandards.gov.au	Research
CDR Support Portal: Convention CDS-DC-0015	DSB	2020	cdr-support.zendesk.com	Guidance
CDR Support Portal: Convention CDS-DC-0016	DSB	2020	cdr-support.zendesk.com	Guidance
Security Profile: Authentication Flows	DSB	2022	consumerdatastandardsaustralia.github.io	Guidance
CDR Support Portal: Offline Customer Guidance	ACCC	2022	cdr-support.zendesk.com	Guidance

Last updated

This page was updated @February 22, 2024

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