Overview

New URL @December 2, 2024

The CX guidelines have been re-launched on a new domain: cx.dsb.gov.au

For more information, refer to Change log: Consumer Experience (CX) Guidelines

About the CX Guidelines

The Data Standards Body (DSB) designs open standards and guidelines to help consumers easily and safely access and share data held about them with third parties. Read more about Background

Tables of previous versions and changes. View Change log

The CX Guidelines and CX Standards have been developed for the Australian context through extensive consumer research, industry consultation, and in collaboration with key government agencies. Read more about Developing the CX Guidelines and CX Standards

The DSB uses a range of principles and heuristics to guide data standards and guideline development. This page covers the principles specific to CX. Read more about Data Standards Principles

This section explains how to interpret the pages and artefacts on this website. Read more about How to use these guidelines

Data standards for CX cover areas of Data Language; Accessibility; Consent, Authenticate, and Authorise; and Withdrawal. View CX Standards

The DSB strives to create an accessible and inclusive CDR that is easier and simpler to access for everyone. This page provides an overview of how the DSB has developed CX research, standards and artefacts to help achieve this. Read more about Accessibility, inclusivity and the CDR

Accessibility statement

The DSB strives to create accessible and inclusive experiences. This page provides an overview of how the CX Guidelines website has been designed so that it can be used by as many people as possible. Read more about Accessibility statement

Definitions of terms used in the CX Guidelines. View Glossary

Resources and References

The CX Checklist is a complete list of items referenced in the CX Guidelines, including relevant rules, privacy safeguards, and data standards (CX and technical). View CX checklist

Open Source Assets contain wireframes and working prototypes that demonstrate optional examples for how to put key CDR requirements into effect. These Open Source Assets reflect CX research, CDR agency collaboration, community consultation, and best practice. View Open Source Assets

The CDR takes a consent-driven approach to give consumers more control of their data, encourage more privacy conscious behaviour, and provide a more positive data sharing experience for consumers. Read more About consent

CX research and other sources that have informed the creation of the CX Guidelines and Standards. View References

CX Research

This page includes research participant figures and percentages for demographic information, financial literacy, energy literacy, digital use and CDR behavioural archetypes. Read more about Participant demographics

This page is about how the CX Working Group measures consent quality, comprehension, characteristics, and other research-related information. Read more about CX metrics

This page is about how the CX Working Group uses behavioural archetypes to describe the different drivers, behaviours and needs observed throughout consumer research. Read more about Behavioural archetypes

The CX Working Group has produced a range of reports and outputs from workshops and research. View CX reports

Last updated

This page was updated @August 3, 2023