Updated @April 9, 2024
These guidelines provide examples for how to implement the data holder authorisation withdrawal and approval removals process.
On this page
Overview
The withdrawal process is broken into the following steps:
- Identifying the authorisation or approval to be withdrawn
- Reviewing the implications and confirming withdrawal
- Receiving a final notification of success
The consumer must be able to review their data sharing arrangement from the consumer dashboard.
The consumer will be advised of potential consequences of withdrawal before they stop sharing.
The consumer may receive confirmation that they have successfully withdrawn their authorisation or approval, and be provided with an updated view of the sharing arrangement on their dashboard.
Wireframes and guidelines
Default example
The following wireframes show a basic example of the authorisation withdrawal process.
Withdrawing approvals
The following wireframes show an example of how a relevant account holder (account holder B: AH-B) can cease joint account data sharing for a sharing arrangement set up by the requester (account holder A: AH-A).
For further guidance, see ACCC's Revised joint account implementation guidance.
Download open source asset
Open sources design assets are created in Figma for the purposes of assisting implementation. This Figma file contains annotated wireframes and working prototypes for the authorisation and approval withdrawal process, including:
- Default example
- Withdrawing approvals
| Item | File | Date released | Version introduced |
|---|---|---|---|
April 9, 2024 | 1.29.1 |
For past versions, refer to Change log.
References
These CX Guidelines were informed by consultations and research conducted in 2019, including the following:
- Consultations
- DSB 2019, CX Workshop: Manage and withdraw
- CX research
- GippsTech 2019, Phase 2, Stream 1 report
- Greater than X 2019, Phase 2, Stream 2 report
- Tobias 2019, Phase 2, Stream 3 report
- Other
- Nielsen Norman Group 2019, 10 Usability Heuristics for User Interface Design (Error prevention)
- Nielsen Norman Group 2019, 10 Usability Heuristics for User Interface Design (Visibility of system status)
Quick links to CX Guidelines:
→ cx@consumerdatastandards.gov.au → cx.cds.gov.au | cds.gov.au
