Updated @March 6, 2024
These guidelines provide examples for how to implement the data recipient withdrawal process.
On this page
Overview
The withdrawal journey for a consumer contains several steps, including:
- Identifying a data sharing arrangement they wish to withdraw
- Reviewing the implications and confirming withdrawal
- Receiving a final notification of success
The consumer must be able to review their data sharing arrangement from the consumer dashboard.
The consumer will be advised of potential consequences of withdrawal before they stop sharing. This should nudge the consumer to review how withdrawal may impact their service and the handling of their data.
The consumer may receive confirmation that they have successfully withdrawn their consent, and be provided with an updated view of their expired consent on their dashboard.
Wireframes and guidelines
Default example
The following wireframes show a basic example of the consent withdrawal process. Variations can be found in the below sections.
AP Disclosure consent withdrawal
The following wireframes show examples of the AP disclosure consent withdrawal process.
Download open source asset
Open sources design assets are created in Figma for the purposes of assisting implementation. This Figma file contains annotated wireframes and working prototypes for Withdrawal, including:
- Default example
- AP Disclosure consent withdrawal
Item | File | Date released | Version introduced |
---|---|---|---|
March 6, 2024 | 1.29.1 |
For past versions, refer to Change log.
References
These CX Guidelines were informed by consultations and research conducted in 2019 and 2021, including the following:
- Consultations
- DSB 2021, Decision Proposal 168 - Separate Consents | Authorisation Withdrawal
- DSB 2021, Decision Proposal 187 - CX Standards | Disclosure Consents
- CX research
- GippsTech 2019, Phase 2, Stream 1 report
- Greater than X 2019, Phase 2, Stream 2 report
- Tobias 2019, Phase 2, Stream 3 report
- Other
- Nielsen Norman Group 2019, 10 Usability Heuristics for User Interface Design (Error prevention)
- Nielsen Norman Group 2019, 10 Usability Heuristics for User Interface Design (Visibility of system status)
Quick links to CX Guidelines:
→ cx@consumerdatastandards.gov.au → cx.cds.gov.au | cds.gov.au