Updated @May 1, 2024
These guidelines provide examples for how to implement amending consent scenarios.
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Overview
In accordance with CDR Rule 4.12B(3), the accredited person may invite a CDR consumer to amend a current consent if:
(a) the amendment would better enable the accredited person to provide the goods or services referred to in paragraph 4.3(1)(a); or (b) the amendment would: (i) be consequential to an agreement between the accredited person and the CDR consumer to modify those goods or services; and (ii) enable the accredited person to provide the modified goods or services.
Data recipients should also provide the cdr_arrangement_id of the consent to the data holder as part of the amendment process. This will provide consumers with a streamlined authorisation experience as required in the amending authorisation standards. For more information, see Amending Authorisation Standards.
When amending a collection consent to adjust the duration or change the data sets collected, the consumer will need to authenticate and authorise with the data holder. Amendments to disclosure or use consents don't require the consumer to be redirected to the data holder.
Data recipients may also allow consumers to amend the attributes of a consent via their consumer dashboard. The guidelines in this section provide examples of how to implement amending consents where the data recipient invites the consumer to amend a current consent.
Wireframes and guidelines
Amending collection and use consent
The following wireframes show a basic example of amending duration and datasets in a collection and use consent.
Wireframe ref | Type | Requirement level | Statement | Reference | Checklist ref | Focus area |
---|---|---|---|---|---|---|
01 | CDR Rule | MAY | (1) An accredited person may invite a CDR consumer to amend a consent given in accordance with this Division only in accordance with this rule. | CDR Rule 4.12B(1) | 1CO2.00.01 | |
02 | CDR Rule | MAY | (2) The accredited person may give the invitation:
(a) if its consumer dashboard offers the consent amendment functionality referred to in subrule 1.14(2A)―via its consumer dashboard; or
(b) in writing directly to the CDR consumer. | CDR Rule 4.12B(2) | 1CO2.00.02 | |
03 | CDR Rule | MAY | (3) The accredited person may invite a CDR consumer to amend a current consent if:
(a) the amendment would better enable the accredited person to provide the goods or services referred to in paragraph 4.3(1)(a); or
(b) the amendment would:
(i) be consequential to an agreement between the accredited person and the CDR consumer to modify those goods or services; and
(ii) enable the accredited person to provide the modified goods or services. | CDR Rule 4.12B(3) | 1CO2.00.03 | |
04 | CDR Rule | MUST NOT | (4) The accredited person must not, for an invitation to amend the period referred to in paragraph 4.11(1)(b):
(a) give the invitation any earlier than a reasonable period before the current consent is expected to expire; | CDR Rule 4.12B(4)(a) | 1CO2.00.04 | |
06 | CDR Rule | MUST NOT | (4) The accredited person must not, for an invitation to amend the period referred to in paragraph 4.11(1)(b):
(b) give more than a reasonable number of such invitations within this period. | CDR Rule 4.12B(4)(b) | 1CO2.00.06 | |
07 | CDR Rule | MUST | (1) Subject to this rule, if an accredited person allows CDR consumers to amend consents, it must allow them to do so in the same manner that it asks for CDR consumers to give consents.
Example: If an accredited person asks a CDR consumer who gave a consent as a CDR business consumer to amend a consent of a kind mentioned in paragraph 1.10A(10)(a), the accredited person must invite the CDR consumer to provide a further business consumer statement: see paragraph 4.11(1)(bb). | CDR Rule 4.12C(1) | 1CO2.00.07 | |
08 | CDR Rule | MUST NOT | (3) An accredited person must not ask for a consent:
(a) that is not in a category of consents; or
(b) subject to subrule (4), for using the CDR data, including by aggregating the data, for the purpose of:
(i) identifying; or
(ii) compiling insights in relation to; or
(iii) building a profile in relation to;
any identifiable person who is not the CDR consumer who made the consumer data request.
(4) Paragraph (3)(b) does not apply in relation to a person whose identity is readily apparent from the CDR data, if the accredited person is seeking consent to:
(a) derive, from that CDR data, CDR data about that person’s interactions with the CDR consumer; and
(b) use that derived CDR data in order to provide the requested goods or services. | CDR Rule 4.12(3), (4) | 1CO2.00.08 | |
09 | CDR Rule | MUST | (1) An accredited person’s processes for asking a CDR consumer to give or amend a consent:
(a) must:
(i) accord with any relevant data standards;
(ii) having regard to any consumer experience guidelines developed by the Data Standards Body, be as easy to understand as practicable, including by use of concise language and, where appropriate, visual aids; | CDR Rule 4.10(1)(a) | 1CO2.00.09 | |
10 | CDR Rule | MUST NOT | (1) An accredited person’s processes for asking a CDR consumer to give or amend a consent:
(b) must not:
(i) include or refer to the accredited person’s CDR policy or other documents so as to reduce comprehensibility; or
(ii) bundle consents with other directions, permissions, consents or agreements. | CDR Rule 4.10(1)(b) | 1CO2.00.10 | |
11 | CDR Rule | MUST | (3) When asking a CDR consumer to give consent, the accredited person must give the CDR consumer the following information:
(a) its name;
(b) its accreditation number; | CDR Rule 4.11(3)(a), (b) | 1CO2.00.11 | |
12 | CDR Rule | MUST | (3) When asking a CDR consumer to give consent, the accredited person must give the CDR consumer the following information:
(c) in the case of a collection consent or a use consent―how the collection or use (as applicable) indicated in accordance with subrule (1) complies with the data minimisation principle, including how:
(i) in the case of a collection consent―that collection is reasonably needed, and relates to no longer a time period than is reasonably needed; and
(ii) in the case of a use consent―that use would not go beyond what is reasonably needed;
in order to provide the requested goods or services to the CDR consumer or make the other uses consented to; | CDR Rule 4.11(3)(c) | OAIC Chapter C: Consent (Data minimisation principle) | CX Research 1, 3 | 1CO2.01.12 | |
13 | CDR Rule | MUST | (1) When asking a CDR consumer to give a consent, an accredited person must:
(a) allow the CDR consumer to choose the types of CDR data to which the consent will apply by enabling the CDR consumer to actively select or otherwise clearly indicate:
(ii) in the case of a use consent―the specific uses of collected data to which they are consenting; | CDR Rule 4.11(1)(a)(ii) | CX Research 2, 6 | 1CO2.01.13 | |
14 | CDR Rule | MUST | (3) In the case of an amendment to a consent, in addition to the information referred to in subrule 4.11(3), the accredited person must give the CDR consumer:
(a) a statement that indicates the consequences of amending a consent; and
(b) a statement that the accredited person will be able to continue to use any CDR data that has already been disclosed to it to the extent allowed by the amended consent. | CDR Rule 4.12C(3)(a), (b) | 1CO2.01.14 | |
15 | CDR Rule | MUST | (1) When asking a CDR consumer to give a consent, an accredited person must:
(a) allow the CDR consumer to choose the types of CDR data to which the consent will apply by enabling the CDR consumer to actively select or otherwise clearly indicate:
(i) in the case of a collection consent or a disclosure consent―the particular types of CDR data to which the consent will apply; | CDR Rule 4.11(1)(a)(i) | 1CO2.01.15 | |
16 | CDR Rule | MUST NOT | (2) The accredited person must not present pre-selected options to the CDR consumer for the purposes of subrule (1). | CDR Rule 4.11(2) | 1CO2.01.16 | |
17 | CDR Rule | MUST | (1) The Data Standards Chair must make one or more data standards about each of the following:
(d) the types of CDR data and descriptions of those types, to be used by CDR participants in making and responding to requests; | CDR Rule 8.11(1)(d) | 1CO2.01.17 | |
18 | CDR Rule | MAY | (2) Despite subrule 4.11(2), in the case of an amendment to a consent, an accredited person may present, as pre-selected options, the following details of the current consent:
(a) the selections or indications referred to in paragraphs 4.11(1)(a), (b) and (ba);
(b) the election (if any) referred to in paragraph 4.11(1)(e). | 4.12C(2)(a),(b) | 1CO2.01.18 | |
19 | CDR Rule | MUST | (1) When asking a CDR consumer to give a consent, an accredited person must:
(b) allow the CDR consumer to choose the period of the collection consent, use consent, or disclosure consent (as appropriate) by enabling the CDR consumer to actively select or otherwise clearly indicate whether the consent would apply:
(i) on a single occasion; or
(ii) over a specified period of time;
Note 2: For paragraph (b), the specified period may not be more than 12 months: see subrule 4.12(1). After the end of the period, redundant data would need to be dealt with in accordance with subsection 56EO(2) of the Act (privacy safeguard 12) and rules 7.12 and 7.13. | CDR Rule 4.11(1)(b), Note 2 | CX Research 4, 5 | 1CO2.01.19 | |
20 | CDR Rule | MUST NOT | (1) Subject to subrule (1A), an accredited person must not specify a period of time for the purposes of paragraph 4.11(1)(b) that is more than 12 months. | CDR Rule 4.12(1) | CX Research 4, 5 | 1CO2.01.20 | |
21 | CDR Rule | MUST | (3) When asking a CDR consumer to give consent, the accredited person must give the CDR consumer the following information:
(g) the following information about withdrawal of consents:
(ii) instructions for how the consent can be withdrawn; | CDR Rule 4.11(3)(g)(ii) | CX Research 7 | 1CO2.01.21 | |
22 | CDR Rule | MUST | (3) When asking a CDR consumer to give consent, the accredited person must give the CDR consumer the following information:
(g) the following information about withdrawal of consents:
(i) a statement that, at any time, the consent can be withdrawn;
(iii) a statement indicating the consequences (if any) to the CDR consumer if they withdraw the consent; | CDR Rule 4.11(3)(g)(i), (iii) | CX Research 7, 32 | 1CO2.01.22 | |
23 | CDR Rule | MAY | (1) A CDR consumer who has given a consent to an accredited person for the purposes of this Division may withdraw the consent at any time:
(a) by using the accredited person’s consumer dashboard; | CDR Rule 4.13(1)(a) | 1CO2.01.23 | |
24 | CDR Rule | MAY | (1) A CDR consumer who has given a consent to an accredited person for the purposes of this Division may withdraw the consent at any time:
(b) by using a simple alternative method of communication to be made available by the accredited person for that purpose. | CDR Rule 4.13(1)(b) | 1CO2.01.24 | |
25 | CDR Rule | MUST | (3) When asking a CDR consumer to give consent, the accredited person must give the CDR consumer the following information:
(h) the following information about redundant data:
(i) a statement, in accordance with rule 4.17, regarding the accredited person’s intended treatment of redundant data; | CDR Rule 4.11(3)(h)(i) | 1CO2.01.25 | |
26 | CDR Rule | MUST | (1) For subparagraph 4.11(3)(h)(i), the accredited person must state whether they have a general policy, when collected CDR data becomes redundant data, of:
(a) deleting the redundant data; or
(b) de-identifying the redundant data; or
(c) deciding, when the CDR data becomes redundant data, whether to delete it or de-identify it. | CDR Rule 4.17(1) | CX Research 18 | 1CO2.01.26 | |
27 | CDR Rule | MUST | For these rules, the CDR data deletion process in relation to a person that holds CDR data that is to be deleted consists of the following steps:
(a) delete, to the extent reasonably practicable, that CDR data and any copies of that CDR data;
(b) make a record to evidence the deletion; and
(c) where another person holds the CDR data on its behalf and will perform those steps—direct that person to notify it when those steps have been performed. | CDR Rule 1.18 | 1CO2.01.27 | |
28 | CDR Rule | MUST | (4) In addition to the information referred to in subsection 56ED(5) of the Act, an accredited data recipient’s CDR policy must:
(f) include the following information about deletion of redundant CDR data:
(i) when it deletes redundant data;
(ii) how a CDR consumer may elect for this to happen;
(iii) how it deletes redundant data; | CDR Rule 7.2(4)(k) | 1CO2.01.28 | |
29 | CDR Rule | MUST | (1) When asking a CDR consumer to give a consent, an accredited person must:
(c) ask for the CDR consumer’s express consent to the choices referred to in paragraphs (a), (b) and (ba) for each relevant category of consents; | CDR Rule 4.11(1)(c) | 1CO2.01.29 | |
30 | CDR Rule | MUST | (4) A CDR receipt must be given in writing otherwise than through the CDR consumer’s consumer dashboard. | CDR Rule 4.18(4) | 1CO2.00.30 | |
31 | CDR Rule | MUST | (1) An accredited person must give the CDR consumer a notice that complies with this rule (a CDR receipt) as soon as practicable after:
(aa) the CDR consumer amends such a consent in accordance with this Division; | CDR Rule 4.18(1)(aa) | 1CO2.00.31 | |
32 | CDR Rule | MUST | (2A) A CDR receipt given for the purposes of paragraph (1)(aa) must set out details of each amendment that has been made to the consent. | CDR Rule 4.18(2A) | 1CO2.00.32 | |
33 | CX Standard | MUST | Data Recipients and Data Holders MUST use data language standards to describe data clusters and permissions in consumer-facing interactions. See the Banking Language section for language to be used when requesting banking data; and the Energy Language section for language to be used when requesting energy data.
Data language standards MUST be used when CDR data is being requested, reviewed, or access to such data is withdrawn.
Data Recipients and Data Holders MUST use the appropriate data standards language for business consumers as denoted with an '*' for the relevant data.
Data Recipients and Data Holders SHOULD expand on the proposed language where appropriate to communicate further details of what is being shared.
Additional details MAY include additional information in context, such as in-line help or tool tips, and/or additional permissions where they may exist.
Examples of permission details that MAY be used and provided as in-line help are denoted with an '†' for the relevant data. | 1CO2.01.33 | ||
34 | CX Standard | MUST | If a scenario requires it, Data Holders and Data Recipients MUST merge and amend Basic and Detailed data cluster and permission language to show that Detailed scopes include Basic data.
Data Holders and Data Recipients MUST use the alternative language denoted with an '‡' for the relevant scope(s). See the Banking Language section for banking data and the Energy Language section for energy data.
Example: A Data Recipient presents the Detailed data cluster in a data request to a consumer, but does not present the Basic data cluster. The Detailed scope includes Basic data, but this is not apparent to the consumer based on the data cluster language and permissions used for the Detailed scope. | 1CO2.01.34 | ||
35 | CX Standard | MUST | Data recipients MUST notify consumers of redirection prior to authentication. | 1CO2.01.35 | ||
36 | CX Guideline | MAY | Data recipients should present the realised benefits of data sharing as part of amending consent requests so consumers can assess the material value of providing consent. | 1CO2.00.36 | ||
37 | CX Guideline | MAY | Data recipients should communicate that consent will expire if request is not actioned. | 1CO2.01.37 | ||
38 | CX Guideline | MAY | Data recipients should outline the consequences of not continuing to consent - such as service or data loss. This should include information about how data will be handled if re-consent is not provided. | 1CO2.01.38 | ||
39 | CX Guideline | MAY | Data recipients should provide multiple reminders to warn consumers that their consent is about to expire. Such reminders should not be sent at unnecessarily high frequencies so as to cause notification fatigue. | 1CO2.01.39 | ||
40 | CX Guideline | MAY | Data recipients should provide a clear ‘withdraw consent’ option in addition to allowing expiry by default. | 1CO2.01.40 | ||
41 | CX Guideline | MAY | Data recipients should provide the cdr_arrangement_id of the consent to the data holder as part of the amendment process. This will provide consumers with a streamlined authorisation experience as required in the amending authorisation standards. | 1CO2.01.41 | ||
42 | CX Guideline | MAY | Data recipients should also include a link to their specific page on www.cdr.gov.au/find-a-provider for accreditation verification purposes. | 1CO2.00.42 | ||
43 | CX Guideline | MAY | Data recipients will need to explain how the time period complies with the data minimisation principle (DMP). This is required for data that is yet to be generated (e.g. for an ongoing consent) as well as historical data (e.g. for collection on a 'single occasion').
Example DMP statement for data that is yet to be generated:
We need to collect and use your data for 12 months so [we can update your financial position in real-time] to [deliver accurate and tailored personal financial management].
Example DMP statement for historical data:
We need to collect the last 12 months of your data so [we can assess seasonal changes] to [provide an accurate energy comparison]. | CDR Rule 4.11(3)(c) | OAIC Chapter C: Consent (Data minimisation principle) | CX Research 1, 3 | 1CO2.01.43 | |
44 | CX Guideline | MAY | Data recipients should present purpose in relation to each data cluster unless this statement applies equally to all datasets.
If the statement applies equally to all datasets, data recipients should present this to the consumer clearly in relation to all of the datasets.
This information should clearly communicate the purposes and benefits of data sharing to the consumer | 1CO2.01.44 | ||
45 | CX Guideline | MAY | ADRs should present attributes to be amended in a way that is clearly distinct to attributes that have already been consented to. This may require specific design patterns and/or the use of signifiers, such as 'new' labels, to denote the change being requested. | 1CO2.01.45 | ||
46 | CX Guideline | MAY | Data recipients should make the consent process as easy to understand as possible.
Data recipients should nudge consumers to be more privacy conscious and should use appropriate interventions to mitigate cognitive overload, facilitate comprehension, and provide transparency and consumer control.
This can be done in a variety of ways, including through the use of design patterns like progressive disclosure, micro and/or descriptive copy, and with the use of microinteractions. | 1CO2.01.46 | ||
47 | CX Guideline | MAY | Data recipients should outline how often data is expected to be collected over that period. | 1CO2.01.47 | ||
48 | CX Guideline | MAY | Most research participants expected their data to be deleted when sharing was withdrawn or expired. Data recipients can avoid the election step within the consent flow if they have general policy of deletion.
If data recipients need to include this in-flow election, they should allow the consumer to elect that they ‘remember’ their preference for subsequent requests. | 1CO2.01.48 | ||
49 | CX Guideline | MAY | Amendments to collection duration or dataset collection require data holder authentication and authorisation.
Amendments to disclosure consents, use consents, including adding/removing uses or amending disclosure and/or use durations, do not require data holder authentication and authorisation. | 1CO2.01.49 | ||
50 | CX Guideline | MAY | Data recipients should surface information about data deletion found in their CDR policy along with a link to read this policy. | 1CO2.01.50 | ||
52 | CX Guideline | MAY | Data recipient should include their CDR policy in their CDR receipts. | 1CO2.01.52 | ||
53 | CX Standard | MUST | Data holders and data recipients MUST state in consumer-facing interactions and communications that services utilising the CDR do not need access to consumer passwords for the purposes of sharing data. The exact phrasing of this is at the discretion of the Data Holder and Data Recipient. | 1CO2.01.53 | ||
54 | CX Standard | MUST | Data holders and data recipients MUST clearly refer to a “One Time Password” in consumer-facing interactions and communications. The use of the term “One Time Password” MAY be presented alongside an existing term used by a data holder (e.g. Netcode, one time pin etc.). | 1CO2.01.54 | ||
55 | CX Guideline | MAY | Data recipients are encouraged to provide information in relation to complaint handling at appropriate points throughout the Consent Model, such as during Pre-consent; within the Consent Flow; and/or within the CDR Receipt and/or Consumer Dashboards. | CX Research: Phase 3 Round 8; 2021 Disclosure Consent report | 1CO2.01.55 | |
56 | CX Guideline | MAY | Data recipients should surface information about the data deletion process:
• when data will be deleted;
• why data may need to be retained (e.g. business or legal reasons);
• how the data will be deleted, this may include timeframes. | CDR Rule 7.2(4)(k) | CX Research: 2020 Phase 3, Round 3 report; 2021 Disclosure Consent report | 1CO2.01.56 | |
57 | CX Guideline | MAY | CX research suggested that further information on data handling, including from government sources, can aid comprehension and confidence for Sceptics, Assurance Seekers and Sensemakers. Based on these insights, data recipients are encouraged to provide a link to OAIC’s guidance on Privacy Safeguard 12, which outlines information on data security and redundant data handling. | 1CO2.01.57 | ||
58 | CDR Rule | MUST | (1A) In the case of a consent given by a CDR business consumer that includes a business consumer statement, an accredited person must:
(a) not specify a period of time that is more than 7 years; and
(b) if specifying a period of time of more than 12 months, give the CDR business consumer the option of choosing a period for the consent of 12 months or less. | CDR Rule 4.12(1A) | 1CO2.00.58 | |
59 | CX Guideline | MAY | CDR Representatives inviting consumers to amend their consent should refer to Subdivision 4.3A.3 of the CDR Rules. | Subdivision 4.3A.3 | 1CO2.00.59 | |
60 | CX Guideline | MAY | Data recipients should include information about data sharing with the CDR. | 1CO2.00.60 |
Note: Some interactions and screens have been omitted for simplicity.
Amending business consumer disclosure consent
The following wireframes show a basic example of amending duration in a business consumer disclosure consent.
Wireframe ref | Type | Requirement level | Statement | Reference | Checklist ref | Focus area |
---|---|---|---|---|---|---|
01 | CDR Rule | MAY | (1) An accredited person may invite a CDR consumer to amend a consent given in accordance with this Division only in accordance with this rule. | CDR Rule 4.12B(1) | 1CO2.02.01 | |
02 | CDR Rule | MAY | (2) The accredited person may give the invitation:
(b) in writing directly to the CDR consumer. | CDR Rule 4.12B(2)(b) | 1CO2.02.02 | |
03 | CDR Rule | MAY | (3) The accredited person may invite a CDR consumer to amend a current consent if:
(a) the amendment would better enable the accredited person to provide the goods or services referred to in paragraph 4.3(1)(a); or
(b) the amendment would:
(i) be consequential to an agreement between the accredited person and the CDR consumer to modify those goods or services; and
(ii) enable the accredited person to provide the modified goods or services. | CDR Rule 4.12B(3) | 1CO2.02.03 | |
04 | CDR Rule | MUST NOT | (4) The accredited person must not, for an invitation to amend the period referred to in paragraph 4.11(1)(b):
(a) give the invitation any earlier than a reasonable period before the current consent is expected to expire; | CDR Rule 4.12B(4)(a) | 1CO2.02.04 | |
05 | CDR Rule | MUST NOT | (4) The accredited person must not, for an invitation to amend the period referred to in paragraph 4.11(1)(b):
(b) give more than a reasonable number of such invitations within this period. | CDR Rule 4.12B(4)(b) | 1CO2.02.05 | |
06 | CDR Rule | MUST | (1) Subject to this rule, if an accredited person allows CDR consumers to amend consents, it must allow them to do so in the same manner that it asks for CDR consumers to give consents.
Example: If an accredited person asks a CDR consumer who gave a consent as a CDR business consumer to amend a consent of a kind mentioned in paragraph 1.10A(10)(a), the accredited person must invite the CDR consumer to provide a further business consumer statement: see paragraph 4.11(1)(bb). | CDR Rule 4.12C(1) | 1CO2.02.06 | |
07 | CDR Rule | MUST | (1) When asking a CDR consumer to give a consent, an accredited person must:
(bb) where the accredited person proposes, or is offering, to deal with a person in their capacity as a CDR business consumer in relation to a consent of a kind mentioned in paragraph 1.10A(10)(a)―invite the CDR business consumer to provide the business consumer statement | CDR Rule 4.11(1)(bb) | 1CO2.02.07 | |
08 | CDR Rule | MUST | (4) If the CDR consumer gave the consent as a CDR business consumer, the accredited person must take reasonable steps to re‑confirm that:
(a) the CDR consumer is not an individual; or
(b) the CDR consumer has an active ABN.
Note: See subrule 1.10A(9). | CDR Rule 4.12C(4) | 1CO2.02.08 | |
09 | CDR Rule | MUST NOT | (2) The accredited person must not present pre‑selected options to the CDR consumer for the purposes of subrule (1). | CDR Rule 4.11(2) | 1CO2.02.09 | |
10 | CDR Rule | MUST | (3) In the case of an amendment to a consent, in addition to the information referred to in subrule 4.11(3), the accredited person must give the CDR consumer:
(a) a statement that indicates the consequences of amending a consent; and
(b) a statement that the accredited person will be able to continue to use any CDR data that has already been disclosed to it to the extent allowed by the amended consent. | CDR Rule 4.12C(3) | 1CO2.02.10 | |
11 | CDR Rule | MUST | (1) When asking a CDR consumer to give a consent, an accredited person must:
(ba) in the case of a disclosure consent―allow the CDR consumer to select the person to whom the CDR data may be disclosed; | CDR Rule 4.11(1)(ba) | 1CO2.02.11 | |
12 | CDR Rule | MUST | (1) When asking a CDR consumer to give a consent, an accredited person must:
(b) allow the CDR consumer to choose the period of the collection consent, use consent, or disclosure consent (as appropriate) by enabling the CDR consumer to actively select or otherwise clearly indicate whether the consent would apply:
(i) on a single occasion; or
(ii) over a specified period of time;
Note 2: For paragraph (b), the specified period may not be more than 12 months (or 7 years for certain consents by a CDR business consumer): see subrule 4.12(1). After the end of the period, redundant data would need to be dealt with in accordance with subsection 56EO(2) of the Act (privacy safeguard 12) and rules 7.12 and 7.13. | CDR Rule 4.11(1)(b), Note 2 | 1CO2.02.12 | |
13 | CDR Rule | MUST | (1) Subject to subrule (1A), an accredited person must not specify a period of time for the purposes of paragraph 4.11(1)(b) that is more than 12 months. | CDR Rule 4.12(1) | 1CO2.02.13 | |
14 | CDR Rule | MUST | (1A) In the case of a consent given by a CDR business consumer that includes a business consumer statement, an accredited person must:
(a) not specify a period of time that is more than 7 years; and
(b) if specifying a period of time of more than 12 months, give the CDR business consumer the option of choosing a period for the consent of 12 months or less. | CDR Rule 4.12(1A) | 1CO2.02.14 | |
15 | CDR Rule | MUST | (1) When asking a CDR consumer to give a consent, an accredited person must:
(a) allow the CDR consumer to choose the types of CDR data to which the consent will apply by enabling the CDR consumer to actively select or otherwise clearly indicate:
(i) in the case of a collection consent or a disclosure consent―the particular types of CDR data to which the consent will apply | CDR Rule 4.11(1)(a)(i) | 1CO2.02.15 | |
16 | CDR Rule | MAY | (2) Despite subrule 4.11(2), in the case of an amendment to a consent, an accredited person may present, as pre‑selected options, the following details of the current consent:
(a) the selections or indications referred to in paragraphs 4.11(1)(a), (b) and (ba); | CDR Rule 4.12C(2)(a) | 1CO2.02.16 | |
17 | CDR Rule | MUST | (2A) A CDR receipt given for the purposes of paragraph (1)(aa) must set out details of each amendment that has been made to the consent. | CDR Rule 4.18(2A) | 1CO2.02.17 | |
18 | CDR Rule | MUST | (1) An accredited person must give the CDR consumer a notice that complies with this rule (a CDR receipt) as soon as practicable after:
(aa) the CDR consumer amends such a consent in accordance with this Division; | CDR Rule 4.18(1)(aa) | 1CO2.02.18 | |
19 | CDR Rule | MUST | (4) A CDR receipt must be given in writing otherwise than through the CDR consumer’s consumer dashboard. | CDR Rule 4.18(4) | 1CO2.02.19 | |
20 | CX Standard | MUST | Data recipients MUST use plain and concise language when inviting a consumer to give a business consumer statement. | 1CO2.02.20 | ||
21 | CX Standard | MUST | When seeking a business consumer statement, data recipients MUST invite the business consumer to give the business consumer statement in a manner that is explicit, express, and through an active selection or declaration.
The giving of a business consumer statement MUST be clearly separated from any other interaction or information provided to the consumer and MUST NOT be implied or bundled with any other permission. | 1CO2.02.21 | ||
22 | CX Standard | MUST | In the course of seeking a consumer’s consent to disclose data as part of a disclosure consent:
1. Data Recipients MUST specify which CDR Participant(s) they collected the associated CDR data from
2. Data Recipients SHOULD specify the sector(s) the data was collected from or associated with
Note:
• Point (1) only requires the Data Recipient to refer to the CDR Participant(s) immediately preceding them in the disclosure chain, which may not always include a consumer’s Data Holder(s)
• This standard is proposed to apply to all data to be disclosed by a Data Recipient, including unmodified, aggregated, derived, and transformed CDR data
• Where applicable, the existing data language standards apply to descriptions of CDR data that have not been modified | 1CO2.02.22 | ||
23 | CX Standard | MUST | Data Recipients and Data Holders MUST use data language standards to describe data clusters and permissions in consumer-facing interactions. See the Banking Language section for language to be used when requesting banking data; and the Energy Language section for language to be used when requesting energy data.
Data language standards MUST be used when CDR data is being requested, reviewed, or access to such data is withdrawn.
Data Recipients and Data Holders MUST use the appropriate data standards language for business consumers as denoted with an '*' for the relevant data.
Data Recipients and Data Holders SHOULD expand on the proposed language where appropriate to communicate further details of what is being shared.
Additional details MAY include additional information in context, such as in-line help or tool tips, and/or additional permissions where they may exist.
Examples of permission details that MAY be used and provided as in-line help are denoted with an '†' for the relevant data. | 1CO2.02.23 | ||
24 | CX Standard | MUST | If a scenario requires it, Data Holders and Data Recipients MUST merge and amend Basic and Detailed data cluster and permission language to show that Detailed scopes include Basic data.
Data Holders and Data Recipients MUST use the alternative language denoted with an '‡' for the relevant scope(s). See the Banking Language section for banking data and the Energy Language section for energy data.
Example: A Data Recipient presents the Detailed data cluster in a data request to a consumer, but does not present the Basic data cluster. The Detailed scope includes Basic data, but this is not apparent to the consumer based on the data cluster language and permissions used for the Detailed scope. | 1CO2.02.24 | ||
25 | CX Standard | MUST | Data recipients MUST state that data disclosed to a non-accredited person will not be regulated as part of the Consumer Data Right.
This information SHOULD be immediately viewable by the consumer without further interaction.
Data recipients MAY include a plain and concise explanation of what this means, which MAY include information on the Consumer Data Right, and MAY include a link to the Office of the Australian Information Commissioner guidance on the Consumer Data Right. | 1CO2.02.25 | ||
26 | CX Standard | MUST | Data recipients MUST provide plain and concise information on dispute resolution and making a complaint. This SHOULD reflect the process and information contained in the data recipient’s CDR policy related to complaints. This MAY also include a link to the accredited data recipient’s CDR policy. | 1CO2.02.26 | ||
27 | CX Standard | MUST | Data recipients MUST advise the consumer to review how the non-accredited person will handle their data. | 1CO2.02.27 | ||
28 | CX Standard | MAY | If available, data recipients MAY include a link to any relevant data handling policies of the non-accredited person, such as their Privacy Policy. | 1CO2.02.28 | ||
29 | CX Standard | MUST | Data recipients MUST provide the information contained in the disclosure notification otherwise than in the consent flow. This SHOULD be contained in the consumer’s CDR Receipt. This SHOULD also be accessible in the consumer dashboard as part of the data sharing arrangement details.
Note 1: The information to be included is limited to the following standards: CDR Protections; Review; Data Handling; Complaints; and Insight Records. The scope of information to include will depend on the accredited person’s specific implementation.
Note 2: This standard does not alter any existing rules obligations for CDR receipts or dashboards. | 1CO2.02.29 | ||
30 | CX Guideline | MAY | Data recipients should communicate that consent will expire if request is not actioned. | 1CO2.02.30 | ||
31 | CX Guideline | MAY | Data recipients should outline the consequences of not continuing to consent - such as service or data loss. This should include information about how data will be handled if re-consent is not provided. | 1CO2.02.31 | ||
32 | CX Guideline | MAY | Data recipients should provide multiple reminders to warn consumers that their consent is about to expire. Such reminders should not be sent at unnecessarily high frequencies so as to cause notification fatigue. | 1CO2.02.32 | ||
33 | CX Guideline | MAY | ADRs should present attributes to be amended in a way that is clearly distinct to attributes that have already been consented to. This may require specific design patterns and/or the use of signifiers, such as 'new' labels, to denote the change being requested. | 1CO2.02.33 | ||
34 | CX Guideline | MAY | Data recipients should include their CDR policy in their CDR receipts. | 1CO2.02.34 |
Download open source asset
Open sources design assets are created in Figma for the purposes of assisting implementation. This Figma file contains annotated wireframes and working prototypes for Amending consent, including:
- Amending collection and use consent
- Amending business consumer disclosure consent
Item | File | Date released | Version introduced |
---|---|---|---|
May 1, 2024 | 1.30.0 |
For past versions, refer to
Open sources design assets are provided in the form of version-controlled Figma files. These assets contain the annotated wireframe and working prototype published on this page, and have been reviewed for accessibility compliance. Assets are partially conformant to Web Content Accessibility Guidelines (WCAG) 2.1 level AA. These assets do not tend to accessible code and instead focus on visual presentation and readability.
The assets use the GOLD Design System; component rationale, accessibility support, and code documentation is available in the GOLD Design System website.
For more details, see
References
These CX Guidelines were informed by consultations and research conducted in 2019 to 2022, including the following:
- Consultations
- ACCC 2020, Draft v2 Rules consultation (see concept 7.2 Amending consents)
- DSB 2021, Noting Paper 157 - CX Standards Arising from v2 Rules
- DSB 2023, Decision Proposal 276 - July 2023 Rules | Standards Impacts
- DSB 2023, Decision Proposal 333 - Business Consumer Provisions
- CX research
- Tobias 2019, Phase 1 CX report
- GippsTech 2019, Phase 2, Stream 1 report
- Greater than X 2019, Phase 2, Stream 2 report
- Tobias 2019, Phase 2, Stream 3 report
- DSB 2020, Phase 3, Round 3 report
- DSB 2020, Phase 3, Round 4 and 5 report
- DSB 2020, Phase 3 Round 8 summary (PDF)
- DSB 2021, Disclosure Consent Research Report (Q4 2021, R1-2)
- Other
- OAIC 2022, Consent (Data minimisation principle)
Quick links to CX Guidelines: