General updates and slight revisions to the CX Guidelines including additions to accommodate the energy sector. Updates include: Artefact changes • References to accounts have been generalised to be sector-agnostic • Clarifications to note that additional account information can be included, such as any related plans, services, properties, numbers, and products (checklist reference 3AU1.01.26) Slight requirement modifications • Slight content and reference modification to match current Standards website (checklist references 3AU1.02.11, 3AU1.01.12, 3AU1.02.14, 3AU1.02.15, 3AU1.03.01) • Additional requirement (checklist 3AU1.02.25) Open source assets • Revised to reflect changes for each of the above areas
Authorise: Amending authorisations