General updates and slight revisions to the CX Guidelines including additions to accommodate the energy sector. Updates include: Artefact changes • References to accounts have been generalised to be sector-agnostic • Clarifications to note that additional account information can be included, such as any related plans, services, properties, numbers, and products (checklist reference 3AU2.01.21, 3AU2.02.07, 3AU2.03.34) Slight requirement modifications • Slight content and reference modification to match current Standards website (checklist references 3AU2.01.10, 3AU2.01.11, 3AU2.01.12, 3AU2.01.13, 3AU2.02.02, 3AU2.02.03, 3AU2.03.19, 3AU2.03.21, 3AU2.03.22) • Inclusion of reference for CX Guideline (3AU2.01.19, 3AU2.03.30) Open source assets • Revised to reflect changes for each of the above areas
Authorise: Authorisation to disclose joint account data