CX metrics

This page is about how the Data Standards Body's CX team measures consent quality, comprehension, characteristics, and other research-related information.
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Comprehension and informed consent

The CDR Rules require the consent given by a CDR consumer to be voluntary, express, informed, specific as to purpose, time limited, and easily withdrawn. The OAIC's Australian Privacy Principles Guidelines on consent were used to inform how we defined and assessed consent quality. The following criterion has been used to assess participants' ability to comprehend and remember the terms of their consent. Commonly, participants have been asked to recall their consent:

  1. Immediately after completing the 'original consent' flow
  2. Sometime after their 'original consent' (typically this has ranged from several days to several months after completing the 'original consent' flow)
  3. Immediately after completing the 'amending consent' flow(s)

CDR consents must be:

  • voluntary
  • express
  • informed
  • specific as to purpose
  • time limited
  • easily withdrawn

Measures

Assessment method

Aggregated scores and findings

Other assessments

Measuring literacy and other characteristics

A broad and diverse range of participants have been recruited to help reduce bias and research out risk. The recruitment process strives to reflect the demographic percentages outlined by the Australian Bureau of Statistics (ABS), and explicitly includes those who may be experiencing vulnerability or disadvantage.

How do we define vulnerability?

Financial literacy and experience

Energy literacy and experience

Digital ability

Privacy importance

Willingness to share data

CDR awareness

Last updated

This page was updated @January 18, 2023

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